1. B2B contract governs
Wholesale and export orders are made to agreed specifications. Inspection, acceptance, returns, replacement, credit notes and refunds will be governed by the written sales contract and applicable mandatory law.
AE EXPORTS · LEGAL INFORMATION
Returns, Refunds & Claims Policy
International B2B export enquiries
This is a preliminary B2B policy. The final return, refund and claims process must be agreed in each accepted quotation or sales contract and must comply with mandatory law.
2. Report a problem
If goods appear damaged, short-shipped, incorrect or defective, the buyer should notify AE EXPORTS promptly using aeexports@gmail.com. Include the order or invoice reference, product and quantity, description of the issue, photographs, packaging evidence and carrier or inspection records.
3. Inspection and evidence
The parties may agree on a reasonable inspection process, independent survey, sample review or other evidence. Buyers should preserve affected goods and packaging and avoid disposal or alteration until the claim process is agreed, where reasonably possible.
4. Resolution
Depending on the contract, evidence and applicable law, a verified claim may be resolved through repair, replacement, resupply, price adjustment, credit or refund. No remedy is promised until the claim is assessed and the contractual terms are reviewed.
5. Handmade, natural and customised goods
Reasonable variations in handmade items, natural materials, texture, shade and dimensions should be identified in the product specification before order acceptance. Custom production, personalised goods and made-to-order items may have special cancellation or return terms, but those terms cannot override mandatory legal rights.
6. Cancellation
Cancellation requests must be made in writing. The accepted contract will determine whether cancellation is possible and how committed materials, production, packaging, freight, bank and other costs are treated.
7. Refunds
Where a refund is agreed or legally required, the parties will confirm the amount, currency, method, exchange-rate treatment and expected processing period in writing. Refunds will be made through a lawful and appropriately verified payment route.
8. Contact
Claims and cancellation requests: arun71mehta@gmail.com; +91 94650 95971.
Important publication note: This is an editable starter draft, not legal advice or a legal compliance certification. AE EXPORTS is currently described as a website brand, not a registered company. Before accepting orders or collecting live customer data, insert the verified legal operator's name and address, confirm actual data processors and cookie behaviour, and have these terms reviewed for the countries and products involved.